Welcome to www.homescalefurniture.com. By accessing our website, purchasing our compact home furnishing products, or utilizing our services, you agree to comply with and be legally bound by the following Terms of Service. Please review these terms carefully before placing an order.
1. Corporate Identification & Scope
This website is owned and operated by Homescalefurniture, a commercial enterprise legally established and headquartered in Mexico. We offer our compact home furnishing products to customers located in Europe and the United States.
Brand Name: Homescalefurniture
Official Website: www.homescalefurniture.com
Customer Support Email: furniture@homescalefurniture.com
2. Order Processing & Logistics
We cooperate with reputable international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers across Europe and the United States.
Estimated Delivery Timeframe: Standard delivery typically requires 5 to 10 business days following dispatch, depending on the destination region and carrier efficiency.
Tracking Notifications: At key operational milestones—including order dispatch, arrival at logistics distribution points, and local final-mile delivery—automatic tracking updates and notifications will be transmitted to the email address provided by the customer during checkout.
Logistical Delays & Resolutions: In the event that a customer’s shipment exceeds the standard delivery window, our team will initiate a formal investigation with the respective carrier. Upon conclusion of the carrier assessment and based on the factual circumstances of the case, a full refund or a replacement shipment may be issued.
3. Risk of Loss and Transfer of Ownership
For Customers in the United States & Mexico: Risk of loss and title for items purchased from www.homescalefurniture.com pass to the customer upon delivery of the goods to the designated carrier, subject to applicable local commercial regulations.
For Customers in the European Union: In strict compliance with European consumer protection legislation and the Consumer Rights Directive, the risk of damage or loss of goods remains with Homescalefurniture and only transfers to the consumer when the consumer (or a third party indicated by the consumer other than the carrier) has acquired physical possession of the goods.
4. Right of Withdrawal & European/American Consumer Protection
We operate in compliance with applicable consumer protection laws in Europe and the United States.
Right of Withdrawal (European Customers): European consumers hold a statutory 14-day right of withdrawal, allowing them to cancel their purchase without providing any justification within 14 days from the day the consumer acquires physical possession of the goods. To exercise this right, you must notify our customer support team via email at furniture@homescalefurniture.com before the expiration of the 14-day period.
Defective or Damaged Goods: If a customer receives an item that is flawed, defective, or physically damaged upon arrival, the customer may contact our customer support team via email within a reasonable timeframe, providing photographic evidence of the defect or damage. Upon verification of the provided evidence, eligible customers will be granted a refund or a replacement order handled promptly. For verified damaged items where photographic evidence is submitted, physical return of the damaged item is not required.
5. Limitation of Liability & Commercial Compliance
Homescalefurniture strives to ensure the accuracy of all product representations and pricing on www.homescalefurniture.com. However, no warranty is expressed or implied regarding uninterrupted website availability. Our total liability for any claim arising from purchases made on our platform shall not exceed the total purchase price paid by the customer for the specific product in question, to the maximum extent permitted by applicable law in Mexico, Europe, and the United States.
6. Governing Law & Dispute Resolution
These Terms of Service and any separate agreements whereby we provide products to you shall be governed by and construed in accordance with the laws of Mexico, while respecting mandatory consumer protection statutes applicable in your country of residence within the European Union or the United States.
7. Contact Information
For any questions regarding these Terms of Service, please contact our support desk:
Email: furniture@homescalefurniture.com
Corporate Entity: Homescalefurniture