Welcome to www.homescalefurniture.com. This Shipping Policy outlines our logistical procedures, handling timeframes, carrier partnerships, and delivery protocols for our compact home furnishing products supplied to customers across Europe and the United States.

1. Dispatch Location & Corporate Information
Orders placed through www.homescalefurniture.com are processed and dispatched from our operational fulfillment location. For any formal inquiries regarding your shipment, you may contact us using our official contact details:

Brand Name: Homescalefurniture

Official Website: www.homescalefurniture.com

Customer Support Email: furniture@homescalefurniture.com

Dispatch Location / Warehouse Address:

2. Processing & Handling Timeframe
Order Processing: All incoming orders undergo standard verification, inventory handling, and packaging preparation. The standard handling and processing timeframe requires 1 to 3 business days before dispatch.

Orders are not processed or dispatched on weekends or official public holidays.

3. Shipping Partners & Delivery Timeframes
We cooperate with reputable international carriers, including DHL, FedEx, and UPS Priority services, to deliver our products efficiently to customers located in Europe and the United States.

Standard Transit Time: Following order dispatch, standard delivery typically requires 5 to 10 business days, depending on the destination region and local carrier efficiency.

Tracking Notifications: At key operational milestones—including order dispatch, arrival at logistics distribution points, and local final-mile delivery—automatic tracking updates and notifications will be transmitted to the email address provided by the customer during checkout.

4. Logistical Delays and Investigations
In the event that a customer’s shipment exceeds the standard delivery timeframe, our customer support team will initiate a formal investigation with the respective international carrier.

Upon conclusion of the carrier assessment and based on the factual circumstances of the individual case, a full refund or a replacement shipment may be issued.

Customers are encouraged to monitor their shipment status using the tracking information provided via email or reach out to our team at furniture@homescalefurniture.com for assistance.

5. Compliance & Governing Standards
This Shipping Policy operates in accordance with applicable commercial and consumer protection regulations in Mexico, the European Union, and the United States. Homescalefurniture reserves the right to update this policy to reflect operational adjustments or modifications in international shipping standards.