Welcome to www.homescalefurniture.com . This Refund and Return Policy outlines our official procedures regarding order cancellations, returns, refunds, and logistical protections for customers across Europe and the United States.
1. Corporate Identification & Contact Information
This website is owned and operated by Homescalefurniture, a commercial enterprise legally established and headquartered in Mexico. For any inquiries regarding returns or refunds, please reach out to our official support team:
Brand Name: Homescalefurniture
Official Website: www.homescalefurniture.com
Customer Support Email: furniture@homescalefurniture.com
Address: Av. Ejército Nacional No. 769, Torre B, Piso 12, Col. Granada, Miguel Hidalgo, C.P. 11520, Ciudad de México
Phone: +52 55 5269 8000
2. Payment Methods & Refund Processing
We cooperate with secure payment systems to process transactions for our compact home furnishing products. We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallet options such as Apple Pay, Google Pay, and other supported electronic wallets.
In the event that an eligible refund is approved, the funds will be processed and credited back through the original payment method utilized during checkout, in accordance with standard financial processing timeframes.
3. Shipping Timeframes & Logistical Investigations
We partner with reputable international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers.
Standard Transit Time: Delivery typically requires 5 to 10 business days following order dispatch, depending on the destination region.
Tracking Notifications: At key operational milestones—including order dispatch, arrival at logistics distribution points, and local final-mile delivery—automatic tracking updates and notifications will be transmitted to the email address provided by the customer during checkout.
Delayed Shipments: If a customer’s order exceeds the standard shipping timeframe, our team will initiate a formal investigation with the respective carrier. Based on the factual circumstances determined by the carrier assessment, a full refund or a replacement shipment may be issued.
4. Returns, Right of Withdrawal, and Defective Items
We operate in full compliance with applicable consumer protection regulations in Europe and the United States.
Right of Withdrawal (European Customers): European consumers hold a statutory 14-day right of withdrawal, allowing them to cancel their purchase and request a return without providing any justification within 14 days from the day the consumer acquires physical possession of the goods. To exercise this right, you must notify our customer support team via email at furniture@homescalefurniture.com before the expiration of the 14-day period.
Defective or Damaged Merchandise: If a customer receives an item that exhibits flaws or physical damage upon arrival, the customer may contact our customer support team via email at furniture@homescalefurniture.com within a reasonable timeframe, providing clear photographic evidence of the defect or damage. Upon verification of the provided evidence, eligible customers will be granted a refund or a replacement order handled promptly. For verified damaged items where photographic evidence is submitted, physical return of the damaged item is not required.
General Return Addresses: Should a standard return be authorized under applicable policy guidelines, items must be shipped to our designated return collection facilities:
European Customer Return Address:Av. Ejército Nacional No. 769, Torre B, Piso 12, Col. Granada, Miguel Hidalgo, C.P. 11520, Ciudad de México
United States Customer Return Address:Av. Ejército Nacional No. 769, Torre B, Piso 12, Col. Granada, Miguel Hidalgo, C.P. 11520, Ciudad de México